In accordance with Organic Law 15/1999, of December 13, on the Protection of Personal Data (LOPD), and Regulation (EU) 2016/679, of the European Parliament and of the Council, of April 27 ("General Data Protection Regulation" or "RGPD"), this Privacy Policy applies to the processing of personal data that GestionaVisa, Visados y Legalizaciones, S.L., hereinafter: Gestiona Visa, carries out as controller and/or processor thereof, in relation to the data that users and/or clients provide as a result of contracting the services provided by Gestiona Visa, (hereinafter, the "Services"), or collected in any of the sections of the website: www.visadocuba.com

If you do not agree with the terms of this Policy, do not access or use the Services. This Privacy Policy does not apply to any other third party products, services or activities.
Visa Management is committed to providing our customers with excellent service. As part of this commitment, we take seriously the trust that our customers and visitors to our site place in us. We recognize that it is our responsibility to protect your privacy and inform you about our information collection practices through our privacy policy.

DATA CONTROLLER.

Company name: Gestionavisa, visas y legalizaciones, S.L. (Gestiona Visa)

Address: C/ López de Hoyos, 78 duplicate. Bajo A 28002 Madrid (Spain)

Telephone: 911 128 821

CIF: B09608795

Email: info@gestionavisa.es

Registration details: Company registered in the Madrid Mercantile Registry, Volume 42931, Folio 40, Page 758919

Data Protection Officer. To contact the Data Protection Officer of Gestiona Visa, you can write to the following address: dpo@gestionavisa.es or call the telephone number: 911 128 821

PURPOSES OF PROCESSING.

Your personal data will be used for the specific purpose of managing and controlling the contractual or business relationship established and, specifically for:

The management and processing of the necessary documents in order to obtain visas or other documents issued by the consular authorities of third countries that are entrusted to us by our clients or, other types of documents or procedures before the Spanish authorities or other private or public institutions and that clients expressly request from us through this website or in our office.

To communicate with users or clients in response to incidents, requests, comments and questions that you make to us through our website such as chats or through contact forms on our website, as well as calls Telephone communications.

Sending emails, messages and other types of communication regarding the Services, technical issues and changes to the Services. These communications are considered part of the Services and you cannot opt ​​out of them.

Marketing Communications: We may use your data to contact you, both electronically and non-electronically, to conduct surveys, obtain your opinion on the service provided, and occasionally to notify you of changes, important developments in the services, offers and/or promotions. These commercial offers will, in any case, be expressly and separately authorized by the user, who may revoke his or her consent to receive these notifications at any time using the mechanism implemented for this purpose in them, or by sending a letter with the subject “Unsubscribe” to newsletters@visados.org.es

Where applicable, to manage procedures for selective processes for workers and/or collaborators.

Other information that we may collect includes information about interaction on the website such as:

Unique IDs such as cookies placed on a computer, mobile phone or device ID.

Internet Protocol address ("IP address")

fa-check-circle"> Information about a device such as information contained in HTTP headers or other Internet transfer protocol signals, device or browser version and type, operating system, user agent strings, and information about or the presence or use of applications on mobile devices.

The web search terms that the consumer uses to locate and navigate a web page.

We will not process your personal data for any purposes other than those described above unless required by law or court order. By using our websites and/or our services, we may collect and request information from you including your name, title, company, address, telephone number, date of birth, email address and payment information for services.

Additionally, other types of personal data may be requested at the request of the consular or immigration authorities of the country to which the issuance of visas or other types of documents is requested.

This additional data may include aspects such as your personal and family information, academic history, employment history, travel history and financial records. As required by relevant government or visa authorities, this additional sensitive information may also include ethnicity, race, religion, union membership, health-related information, biometric information and criminal record.

RECIPIENTS OF ASSIGNMENTS OR TRANSFERS.

We do not sell your personal information to third parties. Furthermore, Gestiona Visa will not share the information with any third party, except as indicated in this Privacy Policy. Gestiona Visa may share personal information with third parties for the following purposes:

To complete your visa, legalization of documents or request for immigration processing as appropriate to offer immigration and visa services to you and your family, including disclosure to government agencies in the form of applications, photographs and requests for visas and/or immigration benefits. This may include providing sensitive data for an immigration processing application to Visa Application Centres, Logistics Companies, Invitation Providers and/or Translators/Attorneys.

To share data with companies that offer services to assist us with our business activities in the completion of immigration and visa applications. Any such data sharing is subject to the EU-US Privacy Shield and the requirements of the EU General Data Protection Regulation described below.

To improve our products and services, provide better customer service and identify market opportunities.

As required by law or court order.

SOCIAL NETWORKS.

Gestiona Visa has various social networks (Facebook, Twitter, etc.) for the dissemination of content related to the activity of our company and the sector, as well as to provide users with a means of contact. Gestiona Visa is responsible for the processing of the data of its followers and contacts on social networks.

However, to the extent that the processing of personal data is carried out within the framework of social networks whose providers impose operating rules, Gestiona Visa's obligations will be limited to those aspects in which it is free to act. In no case will Gestiona Visa extract data from social networks, create profiles of its users or collect additional personal data relating to tastes, hobbies or how social networks are used, without the express consent of those affected.

LEGITIMATION OF THE TREATMENT.

The legal basis for the processing of data is the legitimation based on the consent of the interested party provided for the purposes described above, which will be requested at the time of requesting the services or registering as a user.

The requests for information or services that you send us require that the interested party voluntarily provide us with the necessary data to be able to assist you or provide you with the Services. The obligation or need to provide us with such data will be indicated with an asterisk (*) in the forms or sections corresponding to each service.

Likewise, we may process your data based on the legitimate interest of Gestiona Visa in maintaining and retaining its clients and/or users and better meeting their expectations or previously expressed interests, e.g.: improving services and products, guaranteeing security, preventing fraud, managing requests, queries or complaints, offering products and services similar to those contracted, informing about promotions, etc., without prejudice to compliance by Gestiona Visa with the rest of the obligations relating to the sending of commercial communications by electronic means.

Gestiona Visa understands that, by providing us with such data, the interested party guarantees and is responsible for the truthfulness, timeliness and accuracy of the same and that he or she expressly accepts and consents to its processing for the purposes described above.

DECLARATIONS OF COMPLIANCE WITH THE GENERAL REGULATIONS OF EU DATA PROTECTION

Gestiona Visa collects and processes personal data in order to complete your application for immigration, document legalization, passport or visa, as well as to execute our contract with you. This information is collected and processed in accordance with local laws, including the EU General Data Protection Regulation. For those individuals to whom the General Data Protection Regulation applies, general personal data is collected and processed based on the contract entered into or to be entered into between us, but additional sensitive personal data is collected and processed based on the legal basis of consent. By submitting the order and giving your consent, you will be granting Gestiona Visa the following rights:

The right to collect your personal data

The right to process your personal data

The right to share your personal data with third party suppliers and government entities as required, such as Government Authorities, Visa Application Centres, Logistics Companies, Tourism Service Providers and/or Translators/Lawyers relevant to your service request.

Your information may need to be transferred outside the EU to Government Authorities and Logistics Companies in the countries for which you have applied for visas or other documents in order to successfully process your service request. Such countries may not have data protection laws equivalent to those in the EU. We will try to ensure the privacy of your personal data when it is transferred to other countries.

However, the interested party may freely refuse to provide us with the required data or, subsequently, revoke the consent previously granted to process their data, although such refusal will imply the impossibility of us being able to attend to their request or provide the service in question.

RIGHTS OF INTERESTED PERSONS.

Any person has the right to obtain confirmation as to whether or not Gestiona Visa is processing personal data concerning them. In particular, you can exercise the following rights with Gestiona Visa:

Right of access: allows the interested party to know and obtain information about their personal data that is being processed.

Right of rectification: allows the correction of errors, modification of data that is found to be inaccurate or incomplete and the certainty of the information being processed to be guaranteed.

Right of deletion: allows the request for the deletion of the data being processed when it is no longer necessary for the execution or provision of the service.

Right to object: the right of the interested party to not have their personal data processed or to have it ceased, except for legitimate reasons or for the exercise or defence of possible claims, in which case we will keep them blocked for the corresponding period. as long as legal obligations persist.

Right to object to the sending of advertising: Interested parties may object to the sending of commercial communications by Gestiona Visa. In this case, they may revoke their consent to receive these notifications at any time by using the mechanism implemented for this purpose in the same, or by sending a letter with the subject “Unsubscribe” to contact@visadocuba.es

Limitation of processing: In certain circumstances, interested parties may request the limitation of the processing of their data, in which case they will only be kept for the exercise or defense of claims.

Possibility of withdrawing consent: Likewise, the interested party has the right to withdraw the consent given at any time, without affecting the legality of the processing based on the consent given at the time of providing us with your data.

If you wish to exercise any of the rights set out above, please send us a letter with all your details, including your ID to: Gestiona Visa, C/ López de Hoyos 78 duplicate, Bajo A, 28002 Madrid or send us an e-mail to the following address: dpo@visados.org.es indicating the type of right you wish to exercise.

Possibility of filing a complaint with the Control Authority: Gestiona Visa also informs you of your right to file a complaint with the Spanish Data Protection Agency (www.agpd.es) if you consider that the processing does not comply with current regulations.

Collecting your information:

We may collect information about you in the following ways:

Request: We may collect personal data from you upon request. Gestiona Visa will only collect information that is necessary to help us provide the service you have requested.

Cookies: Gestiona Visa uses cookies to improve your experience when using our website. Cookies are small text files that reside on your computer to identify you as a unique user. Cookies may also help us track your status or progress when requesting our services or information. Gestiona Visa uses third-party cookies to perform functions on our behalf such as data analysis and marketing assistance. The data we provide is anonymous and does not reveal any specific personal information about our customers. This data is used for specific functions that require general user statistical data that help improve the Gestiona Visa customer experience. If you choose, you can set your browser to reject cookies or you can manually delete individual cookies or all cookies from your computer by following your browser's help instructions.

However, if your browser is set to reject cookies or you manually delete cookies, you may experience problems accessing and using some of the pages and features currently on the website or that we may place on the website in the future. We do not respond to web browser “do not track” signals, but we will continue to monitor relevant legislation and policy updates and adjust our “do not track” strategy as appropriate.

Web Server Logs: Web server logs are records of activity created by the computer that serves the web pages you request to your browser. For example, a web server log may record the search term you entered or the link you clicked to take you to the web page. The web server log may also record information about your browser, such as IP address and the cookies placed on your web browser by the server.

Protection of Your Information:

All information collected is stored on servers, systems, facilities, etc. Located within the European Union (CPD in Madrid) and carries out all data processing in accordance with the General Data Protection Regulation, offering sufficient guarantees to apply the appropriate technical and organizational measures.

Although there are always risks related to the transmission of data over the Internet, we try to protect against any misuse, any personal data that we receive from you through our website. Gestiona Visa data is protected by TLS technology, which is the most widely used security protocol today and is used for web browsers and other applications that require data to be exchanged securely over a network. This technology ensures secure transmission of data, including personal and credit card information. By taking these measures, Gestiona Visa customers can feel safe knowing that their data is protected when using our website.

Deletion of your information:

We generally delete personal data within 90 days of the end of our services; however, we will retain and use your information as necessary to comply with our legal obligations, government audit requirements, dispute resolution, and compliance with our contracts. At the end of that period, we may, at our discretion, destroy such personal data without notice to you.

LEGAL NOTICE.

While we make every effort to provide accurate information, passport and travel visa requirements are constantly changing and there may be a delay before we are informed of such changes. Therefore, we cannot always guarantee absolute accuracy. Processing times and charges quoted are for informational purposes only and cannot be guaranteed. Where a visa requirement is indicated as “not” necessary, we recommend that this information is confirmed by the airline and the relevant embassy or consulate.

Gestiona Visa recommends obtaining travel visas as far in advance as possible before travelling. Where information is given about travel visas on arrival in the destination country, we always recommend confirming this information with the airline and the embassy or high commission before travelling. Travel arrangements should not be confirmed before the passport or visa is issued, unless this is required by the consulate. In such cases, airline tickets that allow changes and/or refunds are recommended.

If you purchase services on our website, our terms and conditions described on this website will apply and be fully binding on the provision of our services and customer relations.